Hospital Policies

Hospital Policies

Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

For your convenience, drop-off' appointments are available. A "drop off" means you could bring your pet in the morning and leave him/her with us during the day so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, they will give you a call to go over the diagnosis and to give you discharge instructions.

Patient Arrival Policy

For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.

All new clients are asked to arrive 15 minutes before their appointment time. Please allow 20-25 minutes check-in time for Surgical appointments

Payment Policy

Should your pet need to be hospitalized for treatment, we will require a deposit of 50% on the first day. We will always go over your pets treatment plan and associated fees prior to treatment. Remember the fees stated in your pets treatment plan are an estimate, and as your pet's condition changes so may the charges. We will do our best to keep you updated on estimated fee changes

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, American Express, cash and good personal checks.